Dynamics 365 CRM

Dynamics 365: Sales, Marketing, Customer Service, Customer Insights, Customer Voice, Field Service, Project Operations, & Serialized Inventory.

We can help with: Implementation, Customization, Integration, Training, & Support

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Dynamics 365 CRM Includes:

Drive Improvements in All Aspects of Your Business

Leverage the power of Dynamics CRM across your Customer Service, Marketing, and Sales teams to deliver measurable results.

Customer Service

Transform your customer service into a strategic asset by developing a 360-degree view of the customer. Your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.

Benefits of Dynamics CRM

Build customer satisfaction and loyalty
Automate service processes and manage work more efficiently
Integrate with existing technologies such as current telephony options
Manage every aspect of customer service including cases, service levels, facilities and resources
Enable customers to help themselves 24×7 through the web

Marketing

With a CRM solution that is flexible, easy to use, and fits your business you can reduce marketing costs through focused and targeted marketing campaigns. Using Microsoft Dynamics CRM, you can transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. In addition to these benefits, you gain actionable insight into your marketing campaigns, shorten sales cycles and streamline your marketing & sales processes.

Benefits of Dynamics CRM

Personalize email campaigns with tracking for opens, click-throughs, and automatic unsubscribe handling
Clean and acquire customer data for use in future marketing campaigns
Report on and analyze campaign performance
Configure or modify data collection, views and reporting to meet unique needs

Sales Force Automation

Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Benefits of Dynamics CRM

Make the most of every customer interaction, whether in person, over the phone, or via the web
Build and utilize a consistent view of customer information across local and remote systems
Access customer history, current activity, product, sales, and service information
Build valuable insight into sales patterns and trends
Access data in the office or on the road
Configure or modify data collection, views and reporting to meet unique needs

Why Dynamics CRM?

Predictive insights and powerful forecasting that separate Dynamics CRM from the competition.

Growth Is Everything

Growth, the venerable holy grail of long-term business success, is essential for any business that has survived the startup phase. No business is stable — either you are on the way up, or on the way down. Of course, that makes driving successful marketing and sales initiatives imperative, but aside from simply measuring overall sales and profitability after the fact through your accounting package, your ability to forecast and predict outcomes before they occur becomes essential.

The Dynamics CRM Advantage

It’s this unique ability that separates Dynamics CRM from the competition. In addition to delivering on all the core features you’d expect from a full-featured CRM, it provides powerful predictive insights that allow you to measure overall effectiveness long before your financials suffer. Providing these insights gives you a long view of your ongoing growth efforts as they relate to your overall business strategy, thereby allowing your people to make the granular tactical corrections needed to ensure success.

Why EASI?

22+ years of unparalleled experience delivering comprehensive Dynamics CRM solutions.

Full-Service Expertise

We provide an unparalleled depth of experience, which allows us to routinely deliver what we believe is the most comprehensive full-service offering of combined products and services for Dynamics CRM — from implementation to customization, integration, training, and support.

What Makes Us Different?

Selective Partnership — We select our customers as carefully as they select us.
Co-Created Outcomes — We sell software as a necessary prerequisite to the co-creation of quality long-term project outcomes.
Alignment & Commitment — We fully understand that alignment is critical, relationships count, and commitment is everything.